Terms and Conditions for Gardeners Chelsfield
These terms and conditions set out the basis on which Gardeners Chelsfield provides gardening and related outdoor maintenance services to domestic and commercial clients in the UK. By making a booking, you agree that the service will be supplied in accordance with these terms, together with any written quotation, agreed scope of work, or confirmed appointment details. These terms are designed to be clear, fair, and practical, and they apply to all standard gardening services, including routine maintenance, one-off visits, seasonal clearance, planting, hedge trimming, lawn care, and other agreed tasks carried out by our gardeners in Chelsfield.
Nothing in these terms affects your statutory rights as a consumer where applicable. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue in full force. References to “we”, “us”, and “our” mean the service provider operating under the name Gardeners Chelsfield, while references to “you” and “your” mean the customer, client, or person requesting the work.
By instructing us to begin work, you confirm that you have read and accepted these terms. If you are booking on behalf of another person, business, landlord, managing agent, or organisation, you confirm that you have authority to do so. These conditions may be updated from time to time, but the version in force at the time of your booking will generally apply to that booking unless otherwise agreed in writing.
Booking Process
The booking process for gardeners in Chelsfield begins when you request a quotation, submit an enquiry, or ask us to schedule a visit. We may ask for information about the property, garden size, access arrangements, preferred dates, and the type of work required. This helps us provide an accurate estimate and determine whether the work can be completed safely and efficiently. Quotes may be based on photographs, descriptions, a site visit, or a combination of these factors.
A quotation is normally valid for a limited period and may be withdrawn or revised if the scope of work changes, access conditions differ from those described, or materials and labour costs change materially before the work is confirmed. A booking is only accepted when we issue a clear confirmation, whether verbally, by message, or in writing. We may refuse a booking at our discretion, including where the work is outside our service scope, unsafe, impracticable, or not suitable for the available team and equipment.
We aim to arrive on the agreed date or within the agreed time window, but times are approximate unless expressly stated otherwise. Delays may occur due to weather, traffic, access problems, or unforeseen operational issues. In such cases, we will make reasonable efforts to contact you and rearrange the service where appropriate. You agree to provide safe and reasonable access to the site at the agreed time, including any keys, codes, parking information, or site instructions required for the work to proceed.
If you need to change the booking, please notify us as soon as possible. Depending on notice given and any preparatory costs incurred, we may be able to reschedule without charge. Repeated changes, late access, or failure to provide access may result in additional charges or cancellation fees. Where a booking is based on an estimated duration, the actual time required may vary if hidden conditions, overgrowth, debris, or additional tasks are discovered during the visit.
Payments and Charges
Unless otherwise agreed, charges are based on the quotation, hourly rate, fixed price, or periodic service plan confirmed at the time of booking. We may require a deposit or advance payment for larger projects, repeat visits, or services involving material purchases, special equipment, or subcontracted support. All prices are normally quoted in pounds sterling and may be subject to VAT where applicable. Any changes requested by you after the booking is confirmed may affect the final price.
Payment terms will be stated in the quotation or invoice. Where payment is due on completion, it should be made promptly using the agreed method. Where payment is due in advance or by instalments, failure to pay on time may allow us to suspend or cancel the service until the account is settled. We may also charge reasonable interest or recovery costs on overdue sums where permitted by law. Title to any materials supplied may remain with us until full payment is received.
Any additional work not included in the original scope will only be undertaken with your approval where practical. This may include extra clearance, disposal of unexpected waste, replacement plants, or remedial work identified during the appointment. If we believe further work is necessary to complete the service safely or properly, we may discuss the options with you before proceeding. Failure to approve necessary additional work may limit the extent of the service or affect the outcome.
For regular gardeners service terms, ongoing maintenance agreements may be billed weekly, monthly, seasonally, or after each visit, depending on the arrangement. You are responsible for keeping payment details current and ensuring sufficient funds are available where automatic payment has been agreed. If a payment is reversed, rejected, or disputed without valid reason, we may pause future visits and recover any associated bank or administrative charges where lawful.
We reserve the right to adjust prices for future bookings due to increases in labour costs, fuel, materials, disposal fees, or regulatory changes. Any such adjustment will not normally affect a booking already confirmed, unless the original quotation was clearly conditional or an error is identified. If a pricing error is obvious and materially incorrect, we may correct it and offer you the choice to continue at the revised price or cancel the booking.
Cancellations, Delays, and Missed Appointments
You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may depend on the size and type of work, the staffing arranged, and whether materials have been purchased. For small routine visits, shorter notice may be acceptable; for larger or multi-day projects, more notice will usually be required. If you cancel too late, we may charge a cancellation fee to cover lost time, travel, and non-recoverable expenses.
If you are unable to attend a site visit, provide access, or otherwise allow us to carry out the work, we may treat the appointment as a missed visit and charge a call-out or wasted journey fee where reasonable. Weather-related changes may be necessary for safety reasons. In such cases, we may delay, pause, or rearrange work, especially if ground conditions, high winds, heavy rain, or ice make the service unsafe or likely to damage lawns, plants, or hard landscaping.
We may also cancel or suspend a booking where access is unsafe, the property contains hazards not disclosed in advance, payment is overdue, or the work requested is materially different from what was agreed. If we cancel for reasons within our control, we will usually offer a new appointment or refund any prepaid amount for work not carried out, except where cancellation is caused by your breach of these terms or by circumstances outside our reasonable control.
Service Standards, Liability, and Client Responsibilities
We will use reasonable skill and care when providing services under these Gardeners Chelsfield terms. However, gardening is affected by seasonal growth, weather, plant health, soil conditions, prior neglect, and the condition of the property. Results may vary and no guarantee is given that all weeds, pests, disease, moss, or regrowth will be permanently eliminated unless this is expressly promised in writing. Advice given by our staff is informal unless confirmed as part of a contractual service.
You are responsible for informing us of any known hazards, including underground services, fragile structures, pets, wildlife issues, hidden glass, asbestos, contaminated land, weak fencing, or unsafe access points. You should also remove or secure valuables, ornaments, irrigation systems, decorations, and breakables before work begins. We are entitled to assume that the site is suitable for the agreed tasks unless you notify us otherwise. If we discover a risk that could endanger people or property, we may stop work until it is addressed.
To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, loss of enjoyment, loss of profit, business interruption, or damage caused by pre-existing defects, poor maintenance, unstable structures, hidden conditions, or your failure to provide correct information. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
Where our work involves plants, turf, soil, or materials supplied by third parties, we do not guarantee exact colour match, growth performance, flowering, or long-term survival unless specifically agreed. Natural variation is part of garden work. If you ask us to remove, reduce, or cut back plants, you accept that regrowth, seasonal change, and botanical recovery may alter the appearance over time. We are not responsible for damage caused by animals, severe weather, vandalism, or acts outside our control after the service has been completed.
Waste, Green Waste, and Environmental Compliance
All waste generated during garden maintenance must be handled in line with applicable UK waste regulations. This includes green waste, soil, clippings, timber, packaging, and any other materials removed from the site. Unless stated otherwise, we will decide whether waste is bagged, loaded, recycled, composted, or taken to an authorised disposal facility. We may charge separately for waste removal, transport, tipping fees, and associated labour if this is not included in the original quotation.
You remain responsible for telling us whether any waste may be contaminated, mixed with non-garden materials, or subject to special handling requirements. We will not knowingly remove hazardous or regulated waste unless we are legally able to do so and the arrangement is expressly agreed in advance. If prohibited or unexpected waste is discovered, we may suspend the work and ask you to arrange appropriate disposal. Incorrectly classifying or presenting waste may result in extra charges and delays.
Where we leave waste on site for collection or disposal by you, it becomes your responsibility immediately unless we have agreed otherwise in writing. We recommend that you keep waste separate where required and ensure that any onward disposal complies with local authority and environmental rules. We reserve the right to refuse to carry waste if doing so would breach legislation, licensing conditions, or health and safety obligations. Sustainability practices may be used where appropriate, but they do not override legal obligations.
Termination, Complaints, and General Provisions
Either party may end an ongoing arrangement by giving reasonable notice, subject to any minimum term or prepaid schedule already agreed. We may terminate immediately if you commit a serious breach of these terms, fail to pay sums due, provide unsafe access, or behave in a threatening or abusive manner toward staff. On termination, you remain liable for all services already provided, materials ordered, and costs incurred up to the date the arrangement ends.
If you have a complaint, you should raise it promptly so we have a fair opportunity to review the issue and, where appropriate, inspect the work. We may ask for photographs, a description of the concern, or access to the site. Any attempt to resolve a complaint does not create an admission of liability. If we agree that a service falls below the standard reasonably expected, we may offer to re-perform part of the work, make a partial refund, or take another reasonable step to resolve the matter.
These terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where your consumer rights allow you to bring proceedings elsewhere. No waiver of any provision will be effective unless made in writing, and no delay or failure to enforce a right will be treated as a waiver of that right. These terms form the whole agreement between us and supersede prior discussions relating to the same booking, unless specifically incorporated in writing.