Gardeners Chelsfield Service Terms and Conditions

These Terms and Conditions govern all gardening, grounds maintenance and related services provided by Gardeners Chelsfield to residential and commercial customers within our service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or requesting any work.

1. Definitions

In these Terms and Conditions the following expressions shall have the meanings set out below.

Customer means the individual, business or organisation requesting and receiving gardening or related services from Gardeners Chelsfield.

Company means Gardeners Chelsfield, the gardening and grounds maintenance service provider.

Services means any gardening, landscaping, lawn care, hedge trimming, planting, garden tidy, maintenance, clearance or related works carried out by the Company for the Customer.

Agreement means the contract between the Customer and the Company, comprising these Terms and Conditions and any written quotation or confirmation of booking provided by the Company.

Service Area means the locations in which the Company operates and where it is able to offer gardening services, as defined and updated by the Company from time to time.

2. Scope of Services

The Company provides a range of gardening and maintenance services, including but not limited to lawn mowing, hedge cutting, weeding, pruning, planting, garden tidying, seasonal maintenance, and garden clearance. The precise scope of Services for any particular visit or project will be confirmed in a written quotation, job description, or booking confirmation issued by the Company.

Any photos, descriptions or examples of work are for general guidance only and do not form part of the Agreement unless expressly stated in writing. The Company reserves the right to adapt its working methods and materials where reasonably necessary to deliver the agreed outcome, provided that any material change is discussed with the Customer in advance where practicable.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Company’s accepted communication methods as specified on its current promotional materials or website. The Customer shall provide accurate information about the property, access, garden condition, and the Services required.

3.2 The Company may provide an estimate or quotation based on the information supplied and, where necessary, following a site visit. Quotations are typically valid for a limited period, which will be communicated by the Company. After this period, the Company reserves the right to revise prices to reflect changes in costs, garden condition or scope of work.

3.3 A booking is accepted, and the Agreement formed, only when the Company issues a clear confirmation to the Customer, which may be verbal or written. The Company may decline a booking at its sole discretion, including where the property lies outside the Service Area, where access is unsuitable, or where the requested Services are not within the Company’s offering.

3.4 For larger projects, landscaping works, or ongoing maintenance contracts, the Company may require a signed acceptance of the quotation or a written confirmation from the Customer before commencing any Services.

4. Access and Customer Obligations

4.1 The Customer is responsible for ensuring that the Company has safe and reasonable access to the garden or outdoor areas where Services are to be carried out, including any gates, side passages, communal areas or parking facilities, as applicable.

4.2 The Customer must inform the Company in advance of any relevant restrictions or considerations, including but not limited to controlled parking zones, building access procedures, security systems, pets, children, alarms, or hazardous conditions such as unstable structures or unsafe steps.

4.3 The Customer agrees to keep pets and children away from work areas while Services are being performed and to comply with any health and safety advice given by the Company.

4.4 The Customer shall ensure that any outdoor electrical points or water supplies required for the Services are safe and in good working order. Where utilities are not available, the Company should be informed in advance so that alternative arrangements can be discussed.

5. Pricing, Estimates and Quotations

5.1 Prices for Services may be provided as an hourly rate, a fixed fee, or a project-based quotation. The pricing basis will be confirmed to the Customer before the booking is finalised.

5.2 Any estimate provided based on Customer descriptions or photographs is given in good faith but does not bind the Company if the actual site conditions differ materially from those described. The Company will inform the Customer as soon as reasonably practicable if additional time, materials or costs are required to complete the Services safely and properly.

5.3 All prices are quoted in pounds sterling and, unless otherwise stated, are exclusive of any government taxes or charges that may apply. The Customer will be notified if any such charges are applicable.

6. Payments and Invoices

6.1 Payment terms will be communicated to the Customer at the time of booking or quotation. For one-off visits, payment is normally due on completion of the Services, unless otherwise agreed. For ongoing maintenance, payment may be required on a regular schedule, such as monthly or per visit.

6.2 The Company accepts the payment methods stated in its current customer information. Cash payments, where accepted, must be made directly to an authorised representative of the Company. Bank transfers or other electronic payments should reference the invoice number where possible.

6.3 The Company may require a deposit for larger projects or where significant materials must be purchased in advance. The deposit amount and payment schedule will be set out in the quotation or booking confirmation. Work may not commence until the deposit has been received in cleared funds.

6.4 If payment is not received by the due date, the Company reserves the right to charge reasonable interest on overdue amounts and to suspend further Services until the account is brought up to date. The Customer will be responsible for all reasonable costs of recovery incurred by the Company in pursuing overdue sums.

7. Cancellations, Rescheduling and Delays

7.1 The Customer may cancel or reschedule a booking by giving the Company reasonable prior notice. Unless otherwise stated in writing, the Company requests at least 24 hours notice before the scheduled visit. Where less notice is given, the Company reserves the right to charge a cancellation fee to cover lost time and costs.

7.2 The Company understands that unexpected circumstances may arise. In genuine emergencies, the Company will consider waiving or reducing cancellation charges at its discretion, particularly for long-standing customers or regular maintenance clients.

7.3 The Company reserves the right to cancel or reschedule a booking where necessary due to reasons such as severe weather conditions, staff illness, vehicle breakdown, access issues, or safety concerns. Where possible, the Company will provide alternative dates or times that are reasonably convenient for the Customer.

7.4 Garden services are heavily affected by weather and seasonal conditions. The Company may adjust the timing, methods or sequence of work in response to adverse weather, ground saturation, or plant health considerations. Such adjustments do not constitute a breach of the Agreement, provided that the overall service level is maintained.

8. Garden Waste and Environmental Regulations

8.1 The handling, transport and disposal of garden waste is subject to applicable laws and regulations. The Customer and the Company agree to comply with all relevant environmental and waste disposal rules in force in the United Kingdom.

8.2 Unless expressly included in the quotation or booking confirmation, the removal of green waste, soil, turf, branches, or other debris is not automatically included in the price of the Services. The Customer should confirm at the time of booking whether waste removal is required.

8.3 Where waste removal is included, the Company will dispose of garden waste through lawful and responsible channels, which may include licensed waste facilities or composting arrangements, in accordance with current regulations.

8.4 Where waste removal is not included or requested, the Company may place garden waste in the Customer’s green waste bin, compost area, or another agreed location on the property. The Customer remains responsible for ensuring that their storage or disposal of waste complies with local authority requirements.

8.5 The Company will not remove or dispose of hazardous materials, contaminated soil, asbestos, chemical waste or any items that fall outside ordinary garden waste. If such materials are discovered, the Company will inform the Customer and may suspend the relevant Services until safe arrangements are made.

9. Customer Satisfaction and Complaints

9.1 The Company aims to provide a high standard of gardening services across its service area. If the Customer has any concerns about the standard of work, they should raise them with the Company as soon as possible and, in any case, within a reasonable time after completion of the Services.

9.2 The Company will investigate any complaint promptly and, where appropriate, may return to the property to inspect the work and discuss a suitable resolution. This may include remedying any issues that fall below the standard reasonably expected for the Services paid for, taking into account the garden’s starting condition and any limitations previously explained to the Customer.

9.3 The Customer agrees to give the Company a reasonable opportunity to put matters right before seeking any external remedy, provided that such opportunity does not cause undue inconvenience.

10. Liability and Insurance

10.1 The Company will exercise reasonable skill and care in providing the Services and will take appropriate precautions to protect the Customer’s property, plants and structures while carrying out gardening work.

10.2 The Company maintains relevant insurance policies for its gardening activities. Details of current cover are available upon request. The Customer is responsible for obtaining and maintaining their own buildings and contents insurance and any other cover they consider necessary.

10.3 To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, loss of enjoyment, loss of value, or loss of profits arising out of or in connection with the Services. The Company’s total liability for any claim arising under the Agreement shall be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.

10.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded under applicable law.

10.5 The Customer is responsible for notifying the Company in advance of any particularly valuable, fragile or unusual items in the garden area, including specialist plants, ornaments, garden lighting or irrigation systems. The Company cannot be held responsible for accidental damage to items that have not been clearly identified or that are not reasonably visible during normal working practices.

11. Health, Safety and Conduct

11.1 The Company will follow reasonable health and safety practices when delivering Services, including the use of appropriate tools, protective equipment and safe working methods. The Customer agrees not to request or insist on any work methods that are unsafe or that breach health and safety guidelines.

11.2 The Customer shall not request the Company’s staff or contractors to undertake any services not previously agreed, particularly tasks outside gardening and outdoor maintenance, without prior approval from the Company.

11.3 The Company reserves the right to withdraw staff from a property where they feel threatened, unsafe, or subject to abusive behaviour. In such cases, the Company may terminate the Agreement and seek payment for Services supplied up to the date of termination.

12. Termination

12.1 Either party may terminate an ongoing maintenance Agreement by giving reasonable written notice, typically one calendar month unless otherwise agreed. The Customer will remain liable for any Services provided and materials ordered or supplied up to the effective date of termination.

12.2 The Company may terminate the Agreement immediately where the Customer commits a serious or persistent breach of these Terms and Conditions, including non-payment of invoices, denial of reasonable access, or unsafe working conditions.

13. Privacy and Data

13.1 The Company may collect and process personal information about Customers for the purposes of handling enquiries, bookings, service delivery, invoicing and record-keeping. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

13.2 The Company will not sell or knowingly share Customer data with third parties, other than where required to deliver the Services, comply with legal obligations, or enforce its rights under these Terms and Conditions.

14. Changes to Terms and Conditions

14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in its services, pricing, legal requirements or business practices. Any revised Terms and Conditions will apply to new bookings from the date they are published or otherwise communicated.

14.2 For ongoing maintenance customers, the Company will make reasonable efforts to inform the Customer of any material changes to these Terms and Conditions that may affect their Agreement.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Agreement between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

16.3 The Agreement is between the Customer and the Company only. No other person shall have any rights to enforce its terms, whether under legislation relating to third party rights or otherwise.

By requesting or confirming a booking with Gardeners Chelsfield, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.